Refund Policy

The full price of a number goes back to your Yes OTP wallet automatically when:

• no code arrives before the number expires (currently about 20 minutes);
• you cancel the number before any code arrives;
• the number is cancelled on our partner's side before a code arrives.

If we can't get a number for you at all, you are not charged. You can see every refund in your Transactions.

Once a code has been received on a number, the purchase is complete and can't be cancelled or refunded — even if the app you were verifying later rejects the number or the code.

If you received a code that is clearly not for the service you chose, email us with the purchase details and we will review it.

• Refunds for numbers always go to your wallet, ready to use for your next purchase.
• Wallet balance can't be withdrawn to a bank account or transferred to another user.
• If a top-up was charged twice, charged without credit to your wallet, or failed, email us. After checking with our payment partner we will credit your wallet or refund the original payment method, usually within 5–7 working days.

Email support@yesotp.store with your account email and the purchase or payment time. We reply within 2 working days. This policy is part of our Terms of Service.